Log into your account and go to “Order History” to view the status.

Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.

We accept credit cards, PayPal, and select local payment options.

Yes, you will receive an order confirmation email once payment is successful.

We use encryption technology to keep your payment details safe.

Products will be shipped within 1-3 days, depending on the selected logistics and region. After delivery, we will send the tracking number to the customer, and the customer can check the logistics status at any time. The general delivery time is 7--15 days. (There are local warehouses in some areas, and the goods can be received within 2 days)

We will send the tracking number to your email after delivery, you can always track your order status by confirming the tracking number in the email. You can also contact us anytime. We are always at your service.

To enhance the delivery experience of our customers, we use reputable courier services from DHL/UPS/DPD.

Shipping costs vary based on location and shipping method; details are available at checkout.

Contact customer support as soon as possible if you need to update your shipping address.

1. We have detailed instructions.
2. The installation is very simple, does not require any skills, and does not require the help of others. Installation can be completed within 5 minutes. If you have any questions, please feel free to contact our customer service. We will answer you anytime.

Hello! If you'd like to change the boot logo of your Carpuride device, just follow these steps:
1. Send an Email: Forward your logo image to our email (fozetop@xmdcn.com).
2. Provide Details: Include your order number and the version number of your device (find this in the settings menu).
Our after-sales team will do their best to assist you with the customization. Thank you for choosing Fozetop!
Make your Fozetop unique!

Hello! We understand your concern. To prevent potential damage from improper updates, we don't publish software updates online. Instead, if you need a software update, please contact us directly.
1. Send an Email: Forward your request to (fozetop@xmdcn.com).
2. Provide Details: Include your order number and the version number of your device (found in the settings menu).
Our after-sales team will guide you through the update process to ensure it's done safely. Thank you for your understanding!

Android phones need to download the Android Auto APP to link our products!

The use of Carpuride adds a great level of safety to the car if used correctly. Everything is hands-free and eliminates the need to ever touch a phone while driving. Speaking of cell phones, playing on one of those things while driving, that’s what should void one’s insurance.

We are the manufacturer, so we support bulk orders. Buying in bulk will be cheaper than retail. For bulk purchases, please click our online communication button to apply to our sales staff for preferential wholesale prices. The price will definitely blow your mind.

Of course, we support global partners. Welcome to contact us

We have many years of OEM/ODM experience. Before we started the fozetop brand, we have been providing services to traditional brands, and our cooperative relationship has always been good. If you have this need, please contact us. Email: sunflower@xmdcn.com

We accept returns within 30 days of purchase, provided items are unused and in original packaging.

1. If it is a software problem, we can upgrade the software for free, and you can simply upgrade the software of the machine.
2. If the accessories are broken, we will provide new accessories for free within the warranty period (12 months). If the warranty period has expired, we will charge the cost of the accessories.
3. If it is a hardware problem, it is within the warranty period (12 months). You can send it to our designated after-sales address, and we will repair it for you free of charge. If the warranty period has passed, we will charge a certain fee according to the situation.

Contact customer support to start the return process, and we will provide you with instructions.

Refunds are processed for the product price, excluding shipping costs.